Ordering & Shipping

Ordering & Shipping

What are your shipping rates?

 

Within the US
Adults $8.00 (Boots or 2+ pairs: $4.00 each additional)
Infants & Children, Laces & Bottlenets $8.00 (3+ pairs: $4.00 each additional)
Canada and Mexico*
Adults $20.00 (Boots or 2+ pairs: $4.00 each additional)
Infants & Children, Laces & Bottlenets $16.00 (3+ pairs: $4.00 each additional)
International* (except Canada and Mexico)
All Styles $22.00 (Boots or 2+ pairs: $4.00 each additional)
*Duties, tariffs, taxes, etc. are the responsibility of the customer. We do not ship to countries if we cannot insure the shipment.

Domestic:

Our flat rate of $8 accommodates up to 2 pairs of adult shoes, and then it’s $4 for each additional pair. (So 3 pairs adults pairs ship for $12, and 4 pairs for $16). For Children’s Shoes and Accessories, $8 will ship up to 3 pairs, and then it’s $4 for each additional pair. The knee-high boots ship for $12.

All orders to destinations within the United States will be shipped U.S. Postal Service Priority Mail unless otherwise requested and approved.

For domestic orders, we use the Tyvek Priority envelopes from the United States Postal System that can be tracked online. Tracking numbers are available upon request; just tell us in the comments section! Larger styles or multiple orders may require flat rate boxes.

Signature confirmation is available upon request for an additional charge of $3.00.  Keep in mind if you request a signature confirmation, someone must be there to sign for the package or it will be brought back to your local post office until it can be picked up in person.

International:

Canada/Mexico: $20 will ship up to 2 pairs of adult shoes, and then it’s $4 for each additional pair (for example: 3 pairs of adult shoes will ship for $24). $16 will ship up to 3 pairs of children’s shoes or accessories, and then it’s $4 for each additional pair. The knee-high boots ship for $24.

International (except Canada/Mexico): $22 will ship up to 2 pairs of adult shoes, and then it’s $4 for each additional pair. (For example: 3 pairs of adult shoes will ship for $26). $22 will ship up to 4 pairs of children’s shoes or accessories, and then it’s $4 for each additional pair. The knee-high boots ship for $26.

All orders to destinations outside the United States will be shipped via the U.S. Postal Service Parcel Post unless otherwise requested and approved. Since all international orders have to use PayPal®, we can send you an invoice for any difference in shipping charges if you request a different shipping method.

US Parcel Post packages to Canada can only be tracked to the US border, and the number will be given upon request. Just ask us in the comments section of your order! Unfortunately, USPS no longer offers tracking for all other international orders.

Keep in mind that customers are responsible for any and all Customs charges, which vary by country, and are payable to their local Customs Office. We will not ship to countries if we cannot insure the shipment.

Once the shoes enter the post office, we are no longer responsible for them. However, we will work with specific mailing requests to the best of our ability, in order to accommodate costumers’ requests.

 

How do I order Medieval Moccasins?

The easiest way to order your Medieval Moccasins is to go to our secure, online store. We can also send you PayPal invoices for customized or complicated orders. Just send us an email! You can also reach us toll free at 1.877.891.3550, 10:00 am – 5:00 pm Monday – Friday. Our work line is also our house line, so we sometimes even pick up outside those hours. If we aren’t there, just leave us a message and we will get back to you as soon as possible!

What forms of payment do you accept?

We accept all major credit cards: Visa®, MasterCard®, American Express®, and Discover®. We also accept payment via PayPal®.  We will accept personal checks in U.S. currency, drawn on U.S. banks, for phone orders only. Your order will not be started until we receive your check, and it has cleared. International orders must use PayPal®.

How soon will my Medieval Moccasins arrive?

Most of our orders are made from scratch when your order is received. If you are ordering with a specific date or event in mind, please let us know and allow a minimum of 3 weeks to get the shoes from our hands to your feet. For boots, and other complicated or customized orders, please give us up to 6 weeks.

Recently, most orders have been fulfilled within 4 weeks.  Domestic orders usually take between 2-3 days to arrive from their shipping date. International orders can take 3-6 weeks to arrive from their shipping date, depending on the destination and local customs.

We work hard to fit your timeline, and you can always ask us about rushing your order. Most rush-ordered shoes ship in 5-7 business days for a $30 fee. They should arrive within 8-10 business days from order date. Overnight shipping is available at extra cost. For rush orders, the delivery date must be confirmed by the workshop first. We will send you a PayPal® invoice for the rush order fee when we confirm that we are able to fulfill the order in time.