General Information

General Information

What is your privacy policy?

Medieval Moccasins will not share customer information with anyone outside the company. We value the confidence that our customers place in us. Protection of their privacy is very important to us. View our Privacy Policy and our Terms and Conditions.

Do you guarantee your shoes?

We stand behind ~and in~ our products and will do our best to take care of any problems that may arise due to manufacturing defects. Above all, we take pride in our customer service and our craftsmanship.

What is your return/exhange policy?

We will gladly accept returns and exchanges within the following guidelines:

Returns:

We will refund your payment less the cost of shipping and a non-refundable restocking fee for returns within 30 days from shipping date, for unworn shoes ONLY.

For boots, the restocking fee is 20%. For all other products the restocking fee is 10%.

Custom orders and shoes made from metallic leathers are NOT refundable.  For shoes with Vibram soles, the extra $30 fee is nonrefundable.

Sizing is important, and we will work hard to ensure the shoes we ship are the shoes that fit the best. Please include the form you received with your shoes when you ship. We are constantly trying to improve, so please let us know your reason.  We do our best to make our customers happy, so contact us if you have any concerns.

Exchanges:

We do our best to explain our sizing and describe our colors so we can hopefully avoid any unnecessary exchanges. If you are not happy with your shoes when they arrive, please let us know right away. We must receive your shoes within 30 days of their shipping date.

NOTE: Return shipping is required at the same amount as original shipping cost. There is a restocking fee of 20% to exchange boots. Extra fees for Vibram soles or white soles are not included in exchanges, and must be paid for again.

Customer satisfaction is very important to us! We will do our best to get you a pair that you love!

Where is Medieval Moccasins located?

We are located in San Marcos, Texas, U.S.A., right on the eastern edge of Texas Hill Country. We make our shoes in a workshop located inside our family home. Our only year-round storefront is our website. You can find us in person at a variety of festivals and shows throughout the year. View Our 2018 Schedule »