Our Guarantee and Return/Exchange Policy: A Medieval Promise

Our Guarantee and Return/Exchange Policy: A Medieval Promise

Greetings, noble customers! At Medieval Moccasins, we take great pride in our craftsmanship and customer service. Our leather sandals, known as medieval moccasins, are made with the utmost care and attention to detail. Herein, we present our guarantee and return/exchange policy, ensuring your satisfaction with our timeless footwear.

Our Noble Guarantee

We stand firmly behind our products and will diligently address any issues arising from manufacturing defects. Our commitment to quality and your satisfaction is paramount. Should any defect mar the integrity of your moccasins, rest assured, we shall remedy the situation with haste and care.

Return Policy: Guidelines and Fees

We gladly accept returns within the following guidelines:

– Returns within 30 Days: You may return unworn shoes within 30 days from the shipping date. We shall refund your payment, less the cost of shipping and a non-refundable restocking fee.
– Restocking Fees: For boots, the restocking fee is 30%. For all other products, the fee is 15%.
– Non-Refundable Items: Custom orders and shoes made from metallic leathers are not refundable. Additionally, the extra $30 fee for Vibram soles is non-refundable.

When returning your shoes, please include the form received with your purchase and share your reason for the return. We strive to improve our offerings and ensure customer happiness, so your feedback is invaluable.

Exchange Policy: Ensuring the Perfect Fit

We endeavor to provide detailed sizing and color descriptions to avoid unnecessary exchanges. However, if you are not satisfied with your shoes upon their arrival, please inform us promptly. Exchanges are accepted within 30 days of the shipping date.
– Return Shipping: The cost of return shipping is the same as the original shipping cost.
– Restocking Fees for Exchanges: There is a 20% restocking fee for exchanging boots. Extra fees for Vibram soles or white soles are not included in exchanges and must be paid for again.

Our goal is to ensure you receive a pair of moccasins you love. Customer satisfaction is of the utmost importance, and we will do our best to accommodate your needs.

The Process of Returns and Exchanges

To initiate a return or exchange, please follow these steps:

1. Contact Us: Inform us of your desire to return or exchange your shoes. Provide your order details and the reason for your return or exchange.
2. Prepare Your Return: Include the form received with your purchase and ensure the shoes are unworn.
3. Ship the Shoes: Use the same shipping method and cost as the original shipment. Ensure the package is well-protected to prevent damage during transit.

Custom Orders and Special Requests

While our standard moccasins are designed to fit most feet comfortably, we understand that some customers may require custom work. Custom orders are crafted with great care to fit your unique foot shape. Please note that custom orders will take additional time and are not refundable due to the specialized nature of these requests.

For shoes with Vibram soles or those made from metallic leathers, please be aware that these items carry specific non-refundable fees. This ensures we can continue to offer these premium materials and options.

Final Thoughts

At Medieval Moccasins, we are dedicated to providing you with high-quality, comfortable footwear that transports you to another era. Our return and exchange policies are designed to ensure your satisfaction and to maintain the high standards of our craftsmanship.

Should you have any concerns or need assistance with your order, do not hesitate to contact us. We are here to help and are committed to making your experience with Medieval Moccasins as enjoyable and seamless as possible.

In conclusion, whether you are strolling through a medieval market or attending a grand feast, our moccasins are crafted to provide comfort and style befitting any noble endeavor. We stand ready to assist you in finding the perfect fit and ensuring your complete satisfaction with our timeless footwear. Prithee contact us if thou hast any questions regarding our Medieval Moccasins, policies, or your dealings with this site!:

ADDRESS:

Medieval Moccasins

2350 Hugo Road

San Marcos, TX 78666

MedievalMoccasins.com

EMAIL: [email protected]